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Course Outline
Introduction to Quark and Automated Customer Service
- Overview of Quark as an AI-driven automation tool
- Key capabilities for customer service enhancement
- Examples of Quark implementations in customer support
Setting Up Quark for Customer Service Automation
- Creating and configuring a Quark account
- Understanding Quark’s integration capabilities
- Connecting Quark to existing customer support systems
Building Automated Workflows for Customer Support
- Designing workflows for common customer service tasks
- Implementing ticketing and query management automation
- Building automated chat and response systems
Managing Customer Interactions with Quark
- Automating responses to frequent inquiries
- Setting up sentiment analysis and escalation rules
- Monitoring customer interactions in real time
Optimizing and Monitoring Automated Customer Service
- Analyzing customer support performance metrics
- Adjusting automation strategies for improved efficiency
- Maintaining and updating Quark workflows
Case Studies and Practical Exercises
- Implementing an automated FAQ system
- Designing an intelligent escalation workflow
- Analyzing the impact of automation on customer satisfaction
Summary and Next Steps
Requirements
- Basic knowledge of customer service processes
- Familiarity with automation tools and platforms
Audience
- Customer service managers
- Automation specialists
7 Hours
